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Frequently Asked Questions
Quick answers to common questions
Our support team is available daily from 9 AM to 9 PM GMT. During major cricket tournaments, we extend our hours to provide 24/7 support.
We typically respond to all inquiries within 24 hours. For urgent technical issues reported during live matches, we aim to respond within 1-2 hours.
Absolutely! We welcome stream requests from our users. Please use the contact form and select "Stream Request" as the subject. While we cannot guarantee all requests will be fulfilled, we do our best to accommodate popular demands.
If you're experiencing technical issues with a stream, the fastest way to get help is through our live chat during match hours. Alternatively, you can use the contact form with the subject "Technical Issue" and provide as much detail as possible about the problem.